AVAILABILITY

In the event of receiving a “SOLD OUT” notification, please send us an email to shop@lozzadmarin.com and we will be happy to provide you with more information regarding our next restock. Another option is to add the product you are interested in to the WISH-LIST so you may purchase it via PRE ORDER.

 

GUARANTEE

Our customer satisfaction is of great value to us, and we will repair any and all manufacturing defects as soon as possible. However, manufacturing defects are evaluated on a case by case basis with a valid proof of purchase www.lozzadmarin.com. Defects we have been informed of within 6 months of use will be accepted and addressed as soon as possible. Guarantee does not include wear and tear from abuse of product.

 

RETURN POLICY 

Returns are possible worldwide for all full price items within 15 days of shipping. Returns need to be shipped on the customer’s own expense and must be returned to the original shipping country. For added safety, please insure all packages with a tracking number. Lozza D Marin packages will not be shipped with any paper invoices or return slips. Instead, we ask you to contact shop@lozzadmarin.com directly. We will then provide you with further information.

Lozza D Marin reserves the right to not accept any return or merchandise that does not meet the below requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding. Please be aware that original shipping fees are not refundable. Please note that Final Sale items are not eligible for a return 

Items returned must be in their unused original condition with all Lozza D Marin item tags attached and any related accessories or instruction booklets included. Incomplete, damaged, worn, soiled or altered returns, or anything Lozza D Marin reasonably believes has been used, will not be accepted and therefore sent back to the customer.

Refunds will be credited to the original purchaser's method of payment. On receipt of a return, we will process the refund as soon as possible. We estimate that refunds will be made by the provider of your payment method within 7-10 working days. If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.

 

SHIPPING

IMPORTANT: International Shipping does not include duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. A tracking link directing you to the shipper’s website will be sent to you via email once your order has shipped. Delivery can take longer than expected due to customs clearance procedures in certain countries.

We offer free Shipping for orders over 300 USD. For orders that are under the above price, the shipment costs will be as follows: 30 USD. Your product may be delivered 2 – 6 Business days

Canada, Mexico, South Korea, Qatar, Turkey, Russia & UAE

Shipments to these countries are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control.

 

PAYMENT

Lozza D Marin accepts the following methods of payment:

 

· Credit card

· PayPal

 

CURRENCIES

All Transactions are in USD. 

 

CONDITIONS

For your security, the billing name and address must match the credit card or other method used for payment. Any PayPal account used must be in the name shown on your government issued identification document. Lozza D Marin reserves the right to cancel any order that does not comply with this or with our other security criteria.

Your card or other method of payment will not be charged until your order is accepted and shipped. However, it may show a pre-authorisation of the funds immediately upon order.

Please note: All orders are placed with Chic Marroquineria LTDA, which is a Colombian entity, therefore your card issuer or payment method provider may apply other international bank charges. In addition, if your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. Lozza D Marin has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.

For any further queries, please contact us.